Hi Paul,
I know exactly what you mean and where you are coming from with this. The old days of working from a script are well and truely gone (or they should be). Having a basic info sheet to work from while you find your feet on a new project or client is essential but you need to incorporate the personal element into each and every call. Out with the Hard sell and in with the actually getting to know what people want and wehter or not they actually have a need for what you are selling and finding how to fit what you are offering in to what they require.
I whole heartedly agree.
When you recieve a blatent sales call all you want to say is look quit with the script you have in front of you and tell me what it actually is and what it can do for me. Then people start to listen.
You sound like a guy who has been there and done alot and obviously do extermely well in the telemarketing arena. I wish you every success and hopefully we may even cross paths in the future.
Kindest regards
Christine Rothwell
Community Talk 
