A managing director of an ethical telemarketing company with over 20 years of proven experience in successful marketing. We make the calls, you win more business without losing your reputation.
Contacting Me
Preferred Contact Method:
Email Only
Opportunity Preferences:
Expertise requests
My Advice when contacting me:
Don't use any sales methods like spin or spend or aida. Hold a real conversation.
This is very interesting stuff. I wonder who's fast rising through the top 50 so to speak? So who are the worst 10 brands? The worlds least favourite companies?
I totally agree of course, structure is everything.
Unfortunately, scripts are still rigidly stuck to, as well as other ludicorous methods. When I worked for a Blue Chip energy supplier, it became fact that a telemarketer's voice should always rise in inflection at least 3 times during their opening statements! Scary stuff. In the end I think because these companies don't value telemarketing (a necessarry evil) then they don't value the intelligence behind the calls. So they end up using SPIN or AIDA or SPEND just because they are a theory. Whether they are any good, appropriate or even useable by the telemarketers doesn't even enter the equation. To train their staff propoerly would require listening to the agents, getting to know them, understand them and then make some recomendations. These dreadful anacronyms allow for lazy management, rather than genuinly promote development and evolution.
OOps, looks like I've gone off on one again.
Thanks for you lovely comments Christine.
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About My Business
My Company Offers.....:
The Talking Company specialises in making outbound business-to-business sales calls. All of our staff are salaried, stakeholders in the company. They bring telemarketing and field sales experience from diverse industry backgrounds. Drawing upon a unique set of skills and experience we deliver tailored campaigns with an emphasis on quality and return on investment. Services B2B Appointment setting Need to fill your diary with qualified appointments? We’ll provide you with the expertise and 'muscle' to ensure you get the most value out of your marketing campaigns. Lead generation We call prospective clients and promote your company, arranging telephone appointments for you. Database cleansing & enhancement We will contact your database, collect emails, websites and correct contact information, and get to know it for you. Our database cleansing service brings you something a list provider can't - an up-to-date picture of who is likely to be involved in the decision making process for what you provide. Email Campaigns We are able to draw upon our own national database of email addresses. As part of the service, we can design your email template and then manage your campaign for you. Mystery shopping When was the last time a mirror was held up to your company's products, services and people? What would it mean for your bottom line if you could have impartial feedback on your products, services, sales and customer service processes? Working closely with you we are able to plan and carry out a campaign which really does allow you to get to the heart of problem areas, enabling you to put in place a customer-centric strategy that will raise your stock in the eyes of your market place. Client satisfaction surveys With our tailored surveys we provide accurate feedback on what your clients think of your products, services and how your company deals with them. Perhaps most importantly of all, you will learn how your customers would like to be treated by you. You might be surprised at what you hear. Marketing Literature Whether this is in the form of a PDF file that can be emailed or something that can be posted, we can build a tailor-made package that supports and reflects other marketing activity. Corporate TPS TPS stands for Telephone Preference Service. This is a service that anyone witha telephone can register to have that makes it illegal for you to make marketing calls to. The fines for breaking this law start at ?5000. We can save you time and money in our fast efficient service that checks your data every 28 days.
My Background
My Experience and Key Skills
My Last 3 Professionally Held Roles (most recent first)
Professional Title:
Managing director. National events manager. sales Director
